What information do creators see in the Chat?

🧾 Information visible to the creator

In every message they receive, the creator will see:

  • Your name (as set in your profile).
  • The name of the brand the message is sent from.
  • The message content and any attached files.
  • The full conversation history since the chat was activated.

🔐 What does the creator NOT see?

  • The user's email address or contact number (unless you share it).
  • The brand's other active campaigns.
  • Private information about other team members.

✅ Tip

We recommend setting up your name and profile photo in Settings → Your Profile ("Configuración → Tu Perfil"), so creators can easily recognize you.

➡️ See how to set up your profile